Terms of Service

These Terms of Service ("Terms") govern your access to and use of loopglean.com and the LoopGlean application (together, the "Service"), operated by [LEGAL ENTITY NAME] ("LoopGlean," "we," "us," or "our"). By creating an account or otherwise using the Service, you agree to these Terms. If you're using the Service on behalf of an organization, you're agreeing on that organization's behalf and confirming you have the authority to do so.

1. Acceptance of terms

You must be at least 18 years old and able to form a binding contract to use the Service. If you don't agree to these Terms, don't use the Service.

2. The service

LoopGlean is a customer relationship management (CRM) platform for real estate agents, with an AI assistant, a daily briefing, cross-session memory, and MLS search built in. We may add, change, or remove features over time, and we'll try to give reasonable notice before any change that materially reduces functionality you're actively paying for.

3. Accounts & the trial

Every new organization starts with a 7-day trial at the Pro plan's full allowance and feature set — no credit card required to start. If you don't subscribe before the trial ends, your account's AI features (chat, daily briefing, cross-session memory) become unavailable until you do; your CRM data — contacts, leads, properties, and everything else you've entered — is not deleted and remains accessible.

You're responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Tell us immediately if you suspect unauthorized access.

4. Subscriptions, fees & billing

Paid plans (currently Pro and Max, see Pricing) are billed monthly in advance through our third-party payment processor. Subscriptions renew automatically each billing period unless you cancel before the renewal date. You can cancel at any time from within the Service; cancellation takes effect at the end of your current billing period, and we don't provide refunds for partial periods except where required by law.

We may change our prices with advance notice; a price change won't apply to a billing period that's already started.

5. Your content & data

You (or your organization) own the data you put into LoopGlean — your contacts, leads, properties, notes, and everything else. We don't claim ownership of it. You grant us a license to host, store, process, and transmit that data solely as necessary to provide the Service to you, including to the third parties described in our Privacy Policy (payment processing, email delivery, and AI processing).

You're responsible for having the right to store and process any personal information you enter about your own clients and contacts, and for complying with any laws or professional obligations that apply to that data.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or in violation of any applicable real estate, data protection, or consumer protection law.
• Attempt to gain unauthorized access to another organization's data or to the Service's infrastructure.
• Interfere with or disrupt the Service, including via excessive automated requests, scraping, or attempts to circumvent usage limits.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service, except where applicable law expressly permits it.
• Use the Service to send unsolicited bulk communications (spam) or to store or transmit malicious code.
• Resell, sublicense, or provide the Service to third parties as your own product.

We may suspend or terminate accounts that violate this section — see "Termination" below.

7. AI features disclaimer

LoopGlean's AI assistant, daily briefing, and related features use a third-party AI model (see our Privacy Policy for details) to generate text, summaries, suggestions, and answers based on your CRM data. AI-generated output can be incomplete, outdated, or factually wrong — it is not professional, legal, financial, or real estate advice, and you're responsible for reviewing and verifying anything the AI produces before relying on it or acting on it with a client. We disclaim liability for decisions made or actions taken based solely on AI-generated content.

8. Third-party services

The Service integrates with third-party data sources (for example, MLS/listing data) and third-party service providers (payment processing, email delivery, AI inference — see our Privacy Policy for the current list). We aren't responsible for the accuracy, availability, or practices of these third parties, and your use of third-party-sourced data (like listing information) is subject to their own terms and accuracy limitations.

9. Intellectual property

LoopGlean and its licensors own all right, title, and interest in the Service itself — its software, design, branding, and underlying technology — excluding your own content (see "Your content & data" above). We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your own business purposes, subject to these Terms.

10. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms (including the Acceptable Use section) and don't cure the breach within a reasonable time after notice, or immediately in cases of serious misuse, fraud, or legal risk to us or other users. Upon termination, your right to use the Service ends; we'll handle your data as described in our Privacy Policy's retention section.

11. Disclaimers & no warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT THE ACCURACY OF AI-GENERATED CONTENT OR THIRD-PARTY DATA (INCLUDING MLS LISTINGS) MADE AVAILABLE THROUGH THE SERVICE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOOPGLEAN AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) [LIABILITY CAP, e.g. $100]. Some jurisdictions don't allow these limitations, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold LoopGlean harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms or applicable law.

14. Governing law & disputes

These Terms are governed by the laws of [STATE/COUNTRY], without regard to its conflict-of-laws rules. Any dispute arising out of these Terms or the Service will be resolved in the courts located in [JURISDICTION/VENUE], and you consent to that jurisdiction and venue. [Optional: add a binding-arbitration and class-action-waiver clause here if that's the dispute-resolution approach you want — this is a deliberate legal choice, not filled in by default.]

15. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll notify you by email or through the Service before the change takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.

16. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LoopGlean regarding the Service. If any provision is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce any right isn't a waiver of that right.

Questions about these Terms? Contact us at [LEGAL CONTACT EMAIL].